If you have a low deposit agreement with your customers, please provide us with a list of affected bookings so that we can refer them to your customers` claims. Kerby cited ONgoing research on ASTA`s consumers, which over the past six years has been increasingly used by travel advisors. In addition, the vast majority of ASTA members reported that their businesses are growing, and the number of employees in the U.S. Census Bureau has increased since then, by eight percent over five years. If you have obtained a refund from the consumer in violation of the above instructions, you must notify AlixPartners emergency at the email address ATTPipelineMoney@thomascook.com. C13. Complaints We want to offer them the best possible holiday. However, if you are not satisfied, please complain as soon as possible to the person concerned (z.B of the accommodation line or transport provider).
If they can`t help, you need to report it to your vacation agent or our local agent, and we will do everything in our power to resolve the issue. If you are still not satisfied, ask your vacation agent or our local agent for a customer relationship report form. If you do not have the services of a local representative or agent or if you are not available, you should contact our UK Trade Office immediately (by dialling the number of your travel document). When you return home, you send a letter to our offices in The UK within 28 days of their return (and, if possible, your completed customer relationship report form). If you have special needs that prevent you from writing to us, we will accept the details of your complaint over the phone if possible. In case of complaints from regular airlines, we will act as a link between you and the airline to help solve the problem.